Based on public reviews and response behavior.
200 reviews over 15 days (about 406 per month). Busiest month: 90% of reviews — one month dominates this sample. Languages: en 100%.
Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 30 Sept 2026
Score
46.0
Industry average 61.1
15.1 below average
Rating
2.89
Industry average 4.01
1.12 below average
Reply rate
—
Industry average 43.7%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 46% negative
Covering September 2026 — 179 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 46% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 550 ranked companies in Travel & Hospitality (benchmark 30 Sept 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.156 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.0 sits in the bottom quarter of about 550 ranked Travel & Hospitality companies (25th percentile: 49, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
