Customereye

RVshare

Travel & Hospitality • USrvshare.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
−4.5 vs. last month3.50 ★ average rating · 844 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#112of 150
Top 75% · Mid Pack
#1 (best)#150 (worst)
#110Peer
#111Peer
#112This company
#113Peer
#114Peer

Overall Customer Sentiment

Mid Pack

58% of reviews positive, 40% negative

58%
positive
  • Positive58%
  • Neutral2%
  • Negative40%

Sentiment Balance

Covering July 2026 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 803 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.6%
Product Quality
16.5%
Loyalty
15.4%
Onboarding
13.3%
Pricing
10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • Built from a negative-review share of 40.2% across this company's analyzed reviews.
  • 10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
55.2%
4
4.5%
3
4.1%
2
7.2%
1
28.9%

Based on 844 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 10.0% in the three months before that.

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