Based on public reviews and response behavior.
100 reviews over 578 days (about 5.3 per month). Busiest month: 12% of reviews. Languages: en 99%, es 1%.
Travel & Hospitality average: score 63.7, rating 4.01 stars, reply rate 40.1%, over 909 ranked companies · benchmark 23 Oct 2026
Score
42.7
Industry average 63.7
21.0 below average
Rating
1.23
Industry average 4.01
2.78 below average
Reply rate
—
Industry average 40.1%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
36% of reviews positive, 64% negative
Covering September 2026 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 909 ranked companies in Travel & Hospitality (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.160 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 42.7 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99