Customereye

parken-und-fliegen

Travel & Hospitality • United Statesparken-und-fliegen.de

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
−0.5 vs. last month4.14 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#53of 150
Top 35% · Upper Half
#1 (best)#150 (worst)
#51Peer
#52Peer
#53This company
#54Peer
#55Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering October 2024 — 29 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 38% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.8%
Onboarding
14.4%
Product Quality
13.9%
Loyalty
13.0%
Response Speed
10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 13.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • Built from a negative-review share of 55.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
62.0%
4
14.7%
3
7.8%
2
6.7%
1
8.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.5% of reviews in the last three months were positive, compared with 85.4% in the three months before that.

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