Customereye

NOVASOL UK

Travel & Hospitalitywww.novasol.co.uk

Review data last updated .

Based on public reviews and response behavior.

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101 reviews over 324 days (about 9.5 per month). Busiest month: 19% of reviews. Languages: en 96%, da 3%, sv 1%.

Overall Score

43/100
−20.6 vs. last month3.55 ★ average rating · 101 reviews
43/100 from 101 reviews over 10 months, moderate confidence.

Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 29 Sept 2026

Score

42.7

Industry average 61.1

18.4 below average

Rating

3.55

Industry average 4.01

0.46 below average

Reply rate

—

Industry average 43.7%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#465of 550 ranked in Travel & Hospitality
Top 85% · Bottom Tier
#1 (best)#550 (worst)
#463Peer
#464Peer
#465This company
#466Peer
#467Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

65% of reviews positive, 34% negative

65%
positive
  • Positive65%
  • Neutral1%
  • Negative34%

Sentiment Balance

Covering September 2026 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 55% negative and 9% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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