Customereye

Five Star Properties and Bliss Beach Rentals

Travel & Hospitality • Miramar Beachfivestargulfrentals.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#73of 150
Top 49% · Upper Half
#1 (best)#150 (worst)
#71Peer
#72Peer
#73This company
#74Peer
#75Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 18% negative

82%
positive
  • Positive82%
  • Neutral0%
  • Negative18%

Sentiment Balance

Covering August 2023 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.7%
Loyalty
19.5%
Customer Support
14.4%
Problem Resolution
12.6%
Response Speed
8.0%

Most feedback concerns Product Quality.

The most common complaint theme is Value For Money, making up 1.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 21.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
62.3%
4
16.8%
3
8.2%
2
5.0%
1
7.7%

Based on 600 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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