Customereye

Airbnb

Travel & Hospitality • United Stateswww.airbnb.com

Review data last updated .

Based on public reviews and response behavior.

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2,200 reviews over 871 days (about 77 per month). Busiest month: 28% of reviews. Languages: en 74%, us 23%, fr 2%.

Overall Score

42/100
+27.1 vs. last month1.94 ★ average rating · 2,200 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#193of 229
Top 84% · Bottom Tier
#1 (best)#229 (worst)
#191Peer
#192Peer
#193This company
#194Peer
#195Peer

1 company not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

32% of reviews positive, 66% negative

32%
positive
  • Positive32%
  • Neutral2%
  • Negative66%

Sentiment Balance

Covering August 2026 — 607 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 46% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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