Customereye

TripAdvisor

Travel & Hospitalitywww.tripadvisor.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 397 days (about 7.7 per month). Busiest month: 14% of reviews. Languages: en 99%, da 1%.

Overall Score

40/100
−8.6 vs. last month1.76 ★ average rating · 100 reviews
40/100 from 100 reviews over 14 months, moderate confidence.

Travel & Hospitality average: score 56.6, rating 3.95 stars, reply rate 41.7%, over 289 ranked companies · benchmark 17 Sept 2026

Score39.6vs 56.617.0Rating1.76vs 3.952.19Reply ratevs 41.7%

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#245of 289 ranked in Travel & Hospitality
Top 85% · Bottom Tier
#1 (best)#289 (worst)
#243Peer
#244Peer
#245This company
#246Peer
#247Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

27% of reviews positive, 72% negative

27%
positive
  • Positive27%
  • Neutral1%
  • Negative72%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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