Customereye

marriottbonvoy.com

Travel & Hospitalitymarriottbonvoy.com

Review data last updated .

Based on public reviews and response behavior.

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137 reviews over 362 days (about 12 per month). Busiest month: 14% of reviews. Languages: en 96%, de 2%, es 1%.

Overall Score

40/100
−20.0 vs. last month1.31 ★ average rating · 137 reviews
40/100 from 137 reviews over 13 months, moderate confidence.

Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 29 Sept 2026

Score

40.2

Industry average 61.1

20.9 below average

Rating

1.31

Industry average 4.01

2.70 below average

Reply rate

—

Industry average 43.7%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#476of 550 ranked in Travel & Hospitality
Top 87% · Bottom Tier
#1 (best)#550 (worst)
#474Peer
#475Peer
#476This company
#477Peer
#478Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

34% of reviews positive, 66% negative

34%
positive
  • Positive34%
  • Neutral1%
  • Negative66%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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