Based on public reviews and response behavior.
100 reviews over 1,648 days (about 1.9 per month). Busiest month: 9% of reviews. Languages: en 100%.
Travel & Hospitality average: score 63.7, rating 4.01 stars, reply rate 40.1%, over 909 ranked companies · benchmark 23 Oct 2026
Score
41.7
Industry average 63.7
22.0 below average
Rating
1.96
Industry average 4.01
2.05 below average
Reply rate
—
Industry average 40.1%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
35% of reviews positive, 64% negative
Covering December 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 909 ranked companies in Travel & Hospitality (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.281 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 41.7 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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