Based on public reviews and response behavior.
160 reviews over 3,135 days (about 1.6 per month). Busiest month: 14% of reviews. Languages: en 99%, unknown 1%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
31.4
Industry average 64.2
32.8 below average
Rating
2.15
Industry average 4.08
1.93 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 55% negative
Covering August 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 78% negative and 0% neutral.
Share of theme mentions
Themes from the 160 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.260 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 31.4 sits in the bottom quarter of about 700 ranked Travel & Hospitality companies (25th percentile: 54, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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