Based on public reviews and response behavior.
1,000 reviews over 100 days (about 304 per month). Busiest month: 31% of reviews. Languages: en 93%, unknown 5%, af 1%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
87.1
Industry average 66.3
20.8 above average
Rating
4.72
Industry average 4.29
0.43 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 15% negative
Covering July 2026 — 134 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 12% negative and 1% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.223). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 87.1 places the company in the top quarter of about 1,800 ranked Flight & Hotel Booking companies (75th percentile: 78). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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