Based on public reviews and response behavior.
100 reviews over 1,944 days (about 1.6 per month). Busiest month: 16% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
69.2
Industry average 66.3
2.9 above average
Rating
3.95
Industry average 4.29
0.34 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering October 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.737). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 88% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
Unlock the full report — $4.99