Customereye

Costa Rican Vacations

Flight & Hotel Booking • San Josewww.vacationscostarica.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#80of 225
Top 36% · Upper Half
#1 (best)#225 (worst)
#78Peer
#79Peer
#80This company
#81Peer
#82Peer

Overall Customer Sentiment

Above Average

95% of reviews positive, 5% negative

95%
positive
  • Positive95%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering October 2022 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 564 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.4%
Pricing
19.9%
Loyalty
18.1%
Customer Support
16.1%
Response Speed
6.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 7.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
90.2%
4
7.5%
3
1.2%
2
0.5%
1
0.7%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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