Based on public reviews and response behavior.
142 reviews over 354 days (about 12 per month). Busiest month: 15% of reviews. Languages: en 85%, de 11%, fr 2%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
68.0
Industry average 66.3
1.7 above average
Rating
4.54
Industry average 4.29
0.25 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 16% negative
Covering July 2026 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 20% negative and 5% neutral.
Share of theme mentions
Themes extracted from 142 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 113 mentions with a sentiment score of 83.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
