Onetravel

Flight & Hotel Booking • United Stateswww.onetravel.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−7.9 vs. last month3.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#208of 225

Top 92% · Bottom Tier

#1 (best)#225 (worst)

#206Peer

#207Peer

#208This company

#209Peer

#210Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 41% negative

56%

positive

Positive56%
Neutral3%
Negative41%

Sentiment Balance

Covering October 2024 — 73 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 43% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

18.1%

Customer Support

16.6%

Pricing

15.8%

Product Quality

12.0%

Loyalty

10.9%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 16.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 43.0% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

56.0%

4★

11.2%

3★

6.7%

2★

4.3%

1★

21.8%

Based on 600 analyzed reviews. Sentiment is improving: 77.0% of reviews in the last three months were positive, compared with 71.2% in the three months before that.

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