Based on public reviews and response behavior.
611 reviews over 3,264 days (about 5.7 per month). Busiest month: 18% of reviews. Languages: en 96%, unknown 3%, es 1%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
66.0
Industry average 66.3
0.3 below average
Rating
3.84
Industry average 4.29
0.45 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering August 2026 — 110 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 28% negative and 3% neutral.
Share of theme mentions
Themes extracted from 611 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.491). Review the worst months in the trend data to identify specific operational or product issues.
"Product Quality" is the strongest recurring theme in the reviews: 137 mentions with a sentiment score of 74.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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