Icon Parking

Automotive & Mobility • United Statesiconparkingsystems.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−1.6 vs. last month3.93 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#58of 265

Top 22% · Top Tier

#1 (best)#265 (worst)

#56Peer

#57Peer

#58This company

#59Peer

#60Peer

Overall Customer Sentiment

Category Leader

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral2%
Negative33%

Sentiment Balance

Covering October 2024 — 340 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 28% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 649 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.4%

Response Speed

14.2%

Product Quality

12.7%

Onboarding

12.6%

Loyalty

12.3%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 12.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 33.1% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

67.4%

4★

4.1%

3★

3.6%

2★

3.4%

1★

21.4%

Based on 700 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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