Customereye

Skypark

Automotive & Mobility • United Stateswww.skypark.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
−48.3 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#147of 265
Top 55% · Mid Pack
#1 (best)#265 (worst)
#145Peer
#146Peer
#147This company
#148Peer
#149Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 23% negative

74%
positive
  • Positive74%
  • Neutral3%
  • Negative23%

Sentiment Balance

Covering January 2020 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.7%
Loyalty
19.3%
Response Speed
17.4%
Product Quality
13.0%
Onboarding
9.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • •Built from a negative-review share of 35.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
74.8%
4★
11.8%
3★
5.7%
2★
2.7%
1★
5.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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