Customereye

Electric Bike Company ®️

Automotive & Mobility • United Stateswww.electricbikecompany.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+66.7 vs. last month4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#87of 265
Top 33% · Upper Half
#1 (best)#265 (worst)
#85Peer
#86Peer
#87This company
#88Peer
#89Peer

Overall Customer Sentiment

Above Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.0%
Customer Support
18.1%
Delivery Shipping
13.5%
Loyalty
13.0%
Pricing
8.4%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 7.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
77.8%
4
7.3%
3
3.7%
2
3.5%
1
7.7%

Based on 600 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 44.4% in the three months before that.

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