Customereye

Equity Residential

Real Estate & Property • United Statesequityapartments.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

600 reviews over 2,171 days (about 8.4 per month). Busiest month: 36% of reviews.

Overall Score

53/100
4.25 ★ average rating · 600 reviews
53/100 from 600 reviews over 11 months, high confidence.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

52.6

Industry average 66.8

14.2 below average

Rating

4.25

Industry average 4.21

0.04 above average

Reply rate

—

Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#531of 637 ranked in Real Estate & Property
Top 83% · Bottom Tier
#1 (best)#637 (worst)
#529Peer
#530Peer
#531This company
#532Peer
#533Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 33% negative and 67% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Delivery Shipping
Hidden
Hidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Real Estate & Property