Customereye

Equity Residential

Real Estate & Property • United Statesequityapartments.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
4.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#56of 92
Top 61% · Mid Pack
#1 (best)#92 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 33% negative and 67% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 564 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.1%
Product Quality
19.4%
Loyalty
16.2%
Problem Resolution
9.1%
Response Speed
8.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100
14/100
signal score
  • •Built from a negative-review share of 20.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
63.5%
4★
18.7%
3★
6.8%
2★
1.7%
1★
9.3%

Based on 600 analyzed reviews. Sentiment is improving: 42.9% of reviews in the last three months were positive, compared with 37.5% in the three months before that.

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