Customereye

CSGORoll

Entertainment & Events • Cypruscsgoroll.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+5.2 vs. last month3.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#233of 322
Top 72% · Mid Pack
#1 (best)#322 (worst)
#231Peer
#232Peer
#233This company
#234Peer
#235Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral2%
  • Negative31%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 62% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.4%
Loyalty
14.3%
Product Quality
14.2%
Problem Resolution
11.5%
Pricing
11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 11.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100
72/100
signal score
  • Built from a negative-review share of 48.7% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
65.5%
4
9.0%
3
1.7%
2
1.7%
1
22.2%

Based on 600 analyzed reviews. Sentiment is slipping: 28.2% of reviews in the last three months were positive, compared with 55.4% in the three months before that.

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