Customereye

Crep Chief Notify

Schools & Academic Education • United Kingdomcrepchiefnotify.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
+2.9 vs. last month4.39 ★ average rating · 519 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#46of 203
Top 23% · Top Tier
#1 (best)#203 (worst)
#44Peer
#45Peer
#46This company
#47Peer
#48Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 495 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.8%
Pricing
18.6%
Loyalty
17.2%
Product Quality
17.0%
Onboarding
7.6%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 3.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 22.0% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.8%
4
5.8%
3
1.9%
2
3.1%
1
10.4%

Based on 519 analyzed reviews. Sentiment is improving: 78.6% of reviews in the last three months were positive, compared with 68.4% in the three months before that.

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