Customereye

Lovebrain

Schools & Academic Education • United Kingdomlovebrain.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
+6.0 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#68of 203
Top 33% · Upper Half
#1 (best)#203 (worst)
#66Peer
#67Peer
#68This company
#69Peer
#70Peer

Overall Customer Sentiment

Above Average

95% of reviews positive, 5% negative

95%
positive
  • Positive95%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.1%
Loyalty
18.3%
Pricing
14.3%
Product Quality
14.0%
Response Speed
10.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW3/100
3/100
signal score
  • Built from a negative-review share of 3.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
93.5%
4
1.5%
3
0.3%
2
1.3%
1
3.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.6% of reviews in the last three months were positive, compared with 95.1% in the three months before that.

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