Wyzant

Schools & Academic Education • Chicagowyzant.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.32 ★ average rating · 800 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#164of 203

Top 81% · Bottom Tier

#1 (best)#203 (worst)

#162Peer

#163Peer

#164This company

#165Peer

#166Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 762 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

22.5%

Customer Support

21.9%

Loyalty

16.0%

Onboarding

9.1%

Pricing

8.9%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 5.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 20.1% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.6%

4★

5.9%

3★

3.1%

2★

1.6%

1★

12.8%

Based on 800 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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