Customereye

The Safety Standard

Schools & Academic Education • Canadathesafetystandard.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−41.7 vs. last month4.65 ★ average rating · 584 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#154of 203
Top 76% · Bottom Tier
#1 (best)#203 (worst)
#152Peer
#153Peer
#154This company
#155Peer
#156Peer

Overall Customer Sentiment

Below Average

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering August 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
30.0%
Product Quality
29.2%
Customer Support
16.6%
Loyalty
10.4%
Problem Resolution
3.0%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100
56/100
signal score
  • Built from a negative-review share of 40.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
75.5%
4
19.7%
3
1.7%
2
0.2%
1
2.9%

Based on 584 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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