Customereye

Classover Inc

Schools & Academic Education • United Statesclassover.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−66.7 vs. last month4.61 ★ average rating · 455 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#135of 203
Top 67% · Mid Pack
#1 (best)#203 (worst)
#133Peer
#134Peer
#135This company
#136Peer
#137Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 11% negative

86%
positive
  • Positive86%
  • Neutral3%
  • Negative11%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 445 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.6%
Product Quality
21.2%
Loyalty
16.3%
Pricing
10.1%
Onboarding
8.3%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 2.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 22.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
74.9%
4
17.4%
3
3.7%
2
1.8%
1
2.2%

Based on 455 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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