Customereye

Driving-Tests

Schools & Academic Education • United Statesdriving-tests.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
+0.6 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#55of 203
Top 27% · Upper Half
#1 (best)#203 (worst)
#53Peer
#54Peer
#55This company
#56Peer
#57Peer

Overall Customer Sentiment

Above Average

74% of reviews positive, 23% negative

74%
positive
  • Positive74%
  • Neutral3%
  • Negative23%

Sentiment Balance

Covering September 2024 — 42 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 19% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.4%
Onboarding
17.1%
Loyalty
15.7%
Product Quality
15.4%
Pricing
9.0%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 2.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
83.8%
4
8.2%
3
1.5%
2
1.5%
1
5.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.2% of reviews in the last three months were positive, compared with 94.5% in the three months before that.

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