Busuu

Schools & Academic Education • United Kingdomwww.busuu.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+2.0 vs. last month4.60 ★ average rating · 1,300 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#174of 203

Top 86% · Bottom Tier

#1 (best)#203 (worst)

#172Peer

#173Peer

#174This company

#175Peer

#176Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering August 2026 — 100 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 31% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,300 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.1%

Product Quality

15.4%

Problem Resolution

13.3%

Loyalty

12.0%

Response Speed

10.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 23.2% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

79.5%

4★

10.6%

3★

3.9%

2★

2.4%

1★

3.5%

Based on 1,300 analyzed reviews. Sentiment is holding steady: 91.9% of reviews in the last three months were positive, compared with 91.4% in the three months before that.

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