Verbling

Schools & Academic Education • United Statesverbling.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

4.30 ★ average rating · 660 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#176of 203

Top 87% · Bottom Tier

#1 (best)#203 (worst)

#174Peer

#175Peer

#176This company

#177Peer

#178Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 616 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

22.9%

Customer Support

18.4%

Loyalty

14.1%

Problem Resolution

11.4%

Response Speed

9.0%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 1.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 23.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

67.4%

4★

13.9%

3★

7.1%

2★

4.4%

1★

7.1%

Based on 660 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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