Customereye

Askanexpertonline

Professional Services • United Statesaskanexpertonline.com

Review data last updated .

Based on public reviews and response behavior.

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1,997 reviews over 128 days (about 475 per month). Busiest month: 25% of reviews. Languages: en 89%, unknown 9%, fr 1%.

Overall Score

46/100
Short observation window (128 days)
+1.1 vs. last month4.85 ★ average rating · 1,997 reviews
46/100 from 1,997 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

46.3

Industry average 66.2

19.9 below average

Rating

4.85

Industry average 4.38

0.47 above average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1302of 1436 ranked in Professional Services
Top 91% · Bottom Tierdown 10 from last month
#1 (best)#1436 (worst)
#1300Peer
#1301Peer
#1302This company
#1303Peer
#1304Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

57% of reviews positive, 40% negative

57%
positive
  • Positive57%
  • Neutral3%
  • Negative40%

Sentiment Balance

Covering July 2026 — 207 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 39% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Problem Resolution
Hidden
Response Speed
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Product Quality
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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