Customereye

Askanexpertonline

Professional Services • United Statesaskanexpertonline.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+1.1 vs. last month4.85 ★ average rating · 1,997 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#436of 517
Top 84% · Bottom Tier
#1 (best)#517 (worst)
#434Peer
#435Peer
#436This company
#437Peer
#438Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 40% negative

57%
positive
  • Positive57%
  • Neutral3%
  • Negative40%

Sentiment Balance

Covering July 2026 — 207 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 39% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,997 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.7%
Problem Resolution
23.2%
Response Speed
11.9%
Product Quality
10.0%
Communication
8.2%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 23.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 40.2% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.1%
4
6.5%
3
0.6%
2
0.3%
1
1.5%

Based on 1,997 analyzed reviews. Sentiment is holding steady: 98.4% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

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