Public Storage

Professional Servicespublicstorage.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−33.3 vs. last month3.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#450of 517

Top 87% · Bottom Tier

#1 (best)#517 (worst)

#448Peer

#449Peer

#450This company

#451Peer

#452Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%

positive

Positive68%
Neutral1%
Negative31%

Sentiment Balance

Covering December 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 58% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.7%

Loyalty

15.1%

Product Quality

14.0%

Pricing

12.7%

Communication

7.9%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 24.7% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

60.0%

4★

2.8%

3★

1.8%

2★

2.8%

1★

32.5%

Based on 600 analyzed reviews. Sentiment is slipping: 39.2% of reviews in the last three months were positive, compared with 51.1% in the three months before that.

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