Allstate Protection Plans

Professional Services • United Stateswww.squaretrade.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+6.8 vs. last month4.00 ★ average rating · 2,500 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#463of 517

Top 90% · Bottom Tier

#1 (best)#517 (worst)

#461Peer

#462Peer

#463This company

#464Peer

#465Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral2%
Negative42%

Sentiment Balance

Covering July 2026 — 146 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 43% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,433 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.4%

Response Speed

12.8%

Problem Resolution

12.1%

Onboarding

11.0%

Product Quality

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 41.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

67.6%

4★

6.5%

3★

3.7%

2★

2.4%

1★

19.8%

Based on 2,500 analyzed reviews. Sentiment is holding steady: 80.3% of reviews in the last three months were positive, compared with 76.4% in the three months before that.

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