Customereye

Northumbrian Water Group plc

Professional Servicesnwl.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

250 reviews over 2,278 days (about 3.3 per month). Busiest month: 4% of reviews. Languages: en 100%.

Overall Score

46/100
+5.0 vs. last month2.80 ★ average rating · 250 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#716of 859
Top 83% · Bottom Tier
#1 (best)#859 (worst)
#714Peer
#715Peer
#716This company
#717Peer
#718Peer

59 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

33% of reviews positive, 64% negative

33%
positive
  • Positive33%
  • Neutral3%
  • Negative64%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 60% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Unlock full insights

Sign up free to view detailed data and analysis