Shoplet

Professional Services • United Stateswww.shoplet.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

2.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#505of 517

Top 98% · Bottom Tier

#1 (best)#517 (worst)

#503Peer

#504Peer

#505This company

#506Peer

#507Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 53% negative

45%

positive

Positive45%
Neutral2%
Negative53%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.9%

Loyalty

12.2%

Pricing

11.7%

Response Speed

10.4%

Customer Support

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 26.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH91/100

91/100

signal score

•Built from a negative-review share of 56.3% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

37.8%

4★

4.2%

3★

2.8%

2★

5.3%

1★

49.8%

Based on 600 analyzed reviews. Sentiment is slipping: 9.1% of reviews in the last three months were positive, compared with 47.1% in the three months before that.

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