Customereye

Bambee

Professional Services • United Statesbambee.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#298of 517
Top 58% · Mid Pack
#1 (best)#517 (worst)
#296Peer
#297Peer
#298This company
#299Peer
#300Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering August 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.5%
Product Quality
13.4%
Loyalty
12.7%
Response Speed
10.8%
Problem Resolution
10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
82.5%
4
2.7%
3
1.3%
2
1.3%
1
12.2%

Based on 600 analyzed reviews. Sentiment is slipping: 14.3% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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