Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
68% of reviews positive, 31% negative
Covering January 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Showing 754 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Delivery Shipping, making up 4.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 786 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.
