Timpson

Professional Services • United Stateswww.timpson.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+5.3 vs. last month3.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#421of 517

Top 81% · Bottom Tier

#1 (best)#517 (worst)

#419Peer

#420Peer

#421This company

#422Peer

#423Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering November 2024 — 54 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 22% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.7%

Loyalty

16.3%

Product Quality

15.4%

Pricing

9.7%

Response Speed

8.5%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 9.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 26.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

68.8%

4★

1.2%

3★

1.8%

2★

2.3%

1★

25.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 69.8% of reviews in the last three months were positive, compared with 73.9% in the three months before that.

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