Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
66% of reviews positive, 33% negative
Covering November 2024 — 190 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 35% negative and 1% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Customer Support, making up 14.3% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 602 analyzed reviews. Sentiment is improving: 82.5% of reviews in the last three months were positive, compared with 0.0% in the three months before that.
