Based on public reviews and response behavior.
200 reviews over 220 days (about 28 per month). Busiest month: 22% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 13 Oct 2026
Score
54.3
Industry average 66.3
12.0 below average
Rating
4.07
Industry average 4.28
0.21 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 20% negative
Covering September 2026 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 67% negative and 7% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.191 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.789). Review the worst months in the trend data to identify specific operational or product issues.
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