@hotel

Flight & Hotel Booking • United Statesathotel.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−5.0 vs. last month4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#156of 225

Top 69% · Mid Pack

#1 (best)#225 (worst)

#154Peer

#155Peer

#156This company

#157Peer

#158Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering September 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 25% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.3%

Product Quality

18.5%

Response Speed

11.2%

Pricing

11.1%

Loyalty

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 23.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

77.8%

4★

7.7%

3★

3.7%

2★

1.7%

1★

9.2%

Based on 600 analyzed reviews. Sentiment is slipping: 73.3% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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