Jettly

Flight & Hotel Booking • United Statesjettly.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

3.08 ★ average rating · 607 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#216of 225

Top 96% · Bottom Tier

#1 (best)#225 (worst)

#214Peer

#215Peer

#216This company

#217Peer

#218Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%

positive

Positive43%
Neutral2%
Negative55%

Sentiment Balance

Covering April 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

24.3%

Customer Support

16.3%

Response Speed

15.7%

Pricing

13.0%

Product Quality

9.7%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 24.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 55.2% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

45.1%

4★

4.8%

3★

3.6%

2★

5.8%

1★

40.7%

Based on 607 analyzed reviews. Sentiment is improving: 90.0% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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