inCruises

Flight & Hotel Booking • Puerto Ricowww.incruises.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

54/100

−41.7 vs. last month4.13 ★ average rating · 306 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#140of 225

Top 62% · Mid Pack

#1 (best)#225 (worst)

#138Peer

#139Peer

#140This company

#141Peer

#142Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative15%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 286 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.7%

Pricing

20.2%

Loyalty

17.1%

Customer Support

14.9%

Value For Money

6.5%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 17.5% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

76.1%

4★

2.3%

3★

0.3%

2★

1.0%

1★

20.3%

Based on 306 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 86.2% in the three months before that.

Unlock full insights