Expedia

Flight & Hotel Bookingwww.expedia.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+3.3 vs. last month2.57 ★ average rating · 1,698 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#184of 225

Top 82% · Bottom Tier

#1 (best)#225 (worst)

#182Peer

#183Peer

#184This company

#185Peer

#186Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 60% negative

38%

positive

Positive38%
Neutral2%
Negative60%

Sentiment Balance

Covering August 2026 — 300 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 60% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,698 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.7%

Loyalty

15.9%

Pricing

11.9%

Product Quality

11.8%

Response Speed

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH80/100

80/100

signal score

•Built from a negative-review share of 60.2% across this company's analyzed reviews.
•41 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

30.8%

4★

5.7%

3★

5.3%

2★

6.1%

1★

52.1%

Based on 1,698 analyzed reviews. Sentiment is holding steady: 40.0% of reviews in the last three months were positive, compared with 44.6% in the three months before that.

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