Customereye

Neilson Active Holidays

Flight & Hotel Bookingwww.neilson.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 109 days (about 56 per month). Busiest month: 31% of reviews. Languages: en 100%.

Overall Score

71/100
Short observation window (109 days)
+7.5 vs. last month4.65 ★ average rating · 200 reviews
71/100 from 200 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Flight & Hotel Booking average: score 64.8, rating 4.32 stars, reply rate 49.2%, over 638 ranked companies · benchmark 20 Sept 2026

Score71.0vs 64.86.2Rating4.65vs 4.320.33Reply ratevs 49.2%

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#243of 638 ranked in Flight & Hotel Booking
Top 38% · Upper Half
#1 (best)#638 (worst)
#241Peer
#242Peer
#243This company
#244Peer
#245Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering September 2026 — 31 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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