Flight & Hotel Booking • United Kingdomneilson.co.uk
Review data last updated .
Based on public reviews and response behavior.
109 days of reviews, with a steady monthly review flow. Busiest month: 31% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,253 ranked companies · benchmark 5 Nov 2026
Score
71.0
Industry average 69.9
1.1 above average
Rating
4.65
Industry average 4.45
0.20 above average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 12% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 7% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,253 ranked companies in Flight & Hotel Booking (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 94 mentions with a sentiment score of 89.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
