Based on public reviews and response behavior.
72 days of reviews, with a steady monthly review flow. Busiest month: 41% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,253 ranked companies · benchmark 5 Nov 2026
Score
70.8
Industry average 69.9
0.9 above average
Rating
4.17
Industry average 4.45
0.28 below average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 20% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,253 ranked companies in Flight & Hotel Booking (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 97% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Onboarding" is the strongest recurring theme in the reviews: 101 mentions with a sentiment score of 91.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
Unlock the full report — $4.99
