Pavlus Travel

Flight & Hotel Booking • United Statespavlus.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−18.1 vs. last month4.91 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#144of 225

Top 64% · Mid Pack

#1 (best)#225 (worst)

#142Peer

#143Peer

#144This company

#145Peer

#146Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.2%

Loyalty

21.0%

Product Quality

17.6%

Response Speed

7.7%

Problem Resolution

7.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 16.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.2%

4★

5.8%

3★

0.2%

2★

0.5%

1★

0.3%

Based on 601 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 95.8% in the three months before that.

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