Based on public reviews and response behavior.
200 reviews over 21 days (about 290 per month). Busiest month: 87% of reviews — one month dominates this sample. Languages: en 97%, unknown 4%.
Flight & Hotel Booking average: score 68.9, rating 4.40 stars, reply rate 43.8%, over 1,672 ranked companies · benchmark 23 Oct 2026
Score
75.6
Industry average 68.9
6.7 above average
Rating
4.79
Industry average 4.40
0.39 above average
Reply rate
—
Industry average 43.8%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 11% negative
Covering August 2026 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 11% negative and 7% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,672 ranked companies in Flight & Hotel Booking (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.154). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 100% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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