Home Services customer reviews: the 2026 benchmark
CustomerEye analysed 2,186 Home Services companies, which average an overall score of 70.1 out of 100 across 271,181 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 78.2 out of 100.
Headline figures
- Companies analysed
- 2,186
- Average score
- 70.1 / 100
- Average rating
- 4.63 / 5
- Positive reviews
- 85.9%
- Reviews behind the benchmark
- 271,181
527 of these companies show a rising review trend.
Highest-scoring Home Services companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Simplyeasyrefurbs | 97.5 | 4.88 | 100 |
| 2 | Thebuilddirectory | 97.4 | 5.00 | 100 |
| 3 | Dynamic Moving LTD | 97.3 | 5.00 | 100 |
| 4 | RMV Storage & Removals | 97.3 | 5.00 | 57 |
| 5 | Gas Safe Hero | 97.2 | 5.00 | 56 |
| 6 | HouseSit Match | 97.2 | 4.92 | 100 |
| 7 | Bily Renovation | 97.1 | 5.00 | 61 |
| 8 | Pure Clean Yorkshire | 97.1 | 4.98 | 100 |
| 9 | All About Removals | 97.1 | 4.90 | 60 |
| 10 | Henfield Storage | 96.9 | 4.95 | 100 |
What Home Services customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Home Services: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 78.2 score |
| Problem Resolution | 79.9 score |
| Pricing | 81.1 score |
| Delivery Shipping | 81.2 score |
| Response Speed | 83.4 score |
| Value For Money | 85.3 score |
| Customer Support | 86.1 score |
| Loyalty | 86.2 score |
| Onboarding | 88.2 score |
| Product Quality | 89 score |