Just Move In

Home Services • United Kingdomjustmovein.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

73/100

+4.8 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#3of 92

Top 3% · Top Tier

#1 (best)#92 (worst)

#1Peer

#2Peer

#3This company

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 8% negative

91%

positive

Positive91%
Neutral0%
Negative8%

Sentiment Balance

Covering November 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

35.2%

Product Quality

14.5%

Onboarding

13.9%

Loyalty

13.7%

Communication

7.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100

28/100

signal score

•Built from a negative-review share of 8.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

90.7%

4★

1.2%

3★

0.3%

2★

0.8%

1★

7.0%

Based on 600 analyzed reviews. Sentiment is slipping: 90.3% of reviews in the last three months were positive, compared with 96.5% in the three months before that.

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