Customereye

San Diego Self Storage

Home Services • San Diego, CAwww.sandiegoselfstorage.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

60/100
−21.4 vs. last month4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#28of 92
Top 30% · Upper Half
#1 (best)#92 (worst)
#26Peer
#27Peer
#28This company
#29Peer
#30Peer

Overall Customer Sentiment

Above Average

96% of reviews positive, 3% negative

96%
positive
  • Positive96%
  • Neutral1%
  • Negative3%

Sentiment Balance

Covering October 2020 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
34.4%
Product Quality
20.9%
Loyalty
12.9%
Onboarding
9.2%
Pricing
8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • •Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
95.8%
4★
2.2%
3★
0.7%
2★
0.2%
1★
1.2%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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